Privacy Policy

• Account information: name, email address, and password (managed by our secure authentication provider).
• Application details: military branch, service history, living situation, and preferences you submit to join the program.
• Volunteer and partner inquiries: contact details, skills, and organization information.
• Donation information: donor name, email, and gift details. Card data is handled entirely by our payment processor — we never see or store it.
• Usage data: anonymous analytics about how the app is used to improve our services.

• To review veteran applications and match veterans with rescue dogs.
• To coordinate training, appointments, and program progress.
• To respond to volunteer, partner, and general inquiries.
• To process donations and send acknowledgements.
• To communicate important program updates.

We share information only as necessary to operate the program: with partner shelters and rescues for matching, with trainers and therapists supporting a team, and with our payment processor for donations. We never sell your information.

We retain your information for as long as your account is active or as needed to provide program services. You may request deletion of your account and associated data at any time from the Settings page.

You can access, correct, or delete your personal data. Account deletion is available in the app under Settings, which removes your applications, inquiries, and messages and signs you out.

We use industry-standard safeguards to protect your information, including encrypted authentication and secure payment processing. No method of transmission is fully secure, but we work to protect your data.

The program is not directed to children under 18, and we do not knowingly collect their information.

We may update this policy from time to time. We will post changes in the app and update the date above.

Questions about privacy? Email hello@twolostsouls.org or see our contact page.